Frequently asked questions
Your details
If the following information does not answer your query then please contact us. |
You can access other Frequently Asked Questions below:
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- How do I let the Department know my personal details have changed?
- How do I obtain a Photo Kit?
- I have changed my name, can I pay my licence at an Australia Post outlet and have my card issued in my new name?
- My religion requires me to wear a veil covering my head and face.
- My religion requires me to wear head-dress which does not cover my face.
- For religious reasons I want my photo to be taken by a female in a private area with a family member present. Can you accommodate my request?
- I live in a remote area of WA and can't attend a Photopoint location.
1. How do I let the Department know my personal details have changed?
You can change your address online but you will need to follow a different process to change your name. Please see our Your details section for more information on the steps you can take to change your details.
2. How do I obtain a Photo Kit?
A photo kit can be completed by a person renewing a licence or obtaining a replacement licence who:
- is temporarily living overseas
- is temporarily living or travelling interstate
- has a medical condition that would make it difficult to attend a photographic licensing site
- is living in a remote area within Western Australia
You can download a Photo Kit from the forms section, obtain one from any Licensing Centre or Licensing Agency site in regional Western Australia or by contacting us.
3. I have changed my name. Can I pay my licence at an Australia Post outlet and have my card issued in my new name?
No. You will need to attend a Licensing centre or agency site in regional Western Australia to have your change of name details updated before you can renew your licence and have your photo taken at an Australia Post Photopoint location.
4. My religion requires me to wear a veil covering my head and face. How does this affect my photo on my driver's licence?
The portrait taken for the driver's licence must include full facial features however; it may cover the hair.
A photo will be taken in a private area at a Licensing Centre or Agency site. Unfortunately, Australia Post outlets cannot provide this service.
5. My religion requires me to wear head-dress which does not cover my face. How does this affect my photo on my driver's licence?
Head gear worn for religious purposes does not have to be removed for the photo capture provided it does not cover the face.
6. For religious reasons I want my photo to be taken by a female in a private area with a family member present. Can you accommodate my request?
Yes. All Licensing centres and agency sites in regional WA have a private area for taking a photo. Unfortunately, Australia Post outlets cannot provide this service.
7. I live in a remote area of WA and can't attend a Photopoint location. What do I do?
Members of the Police Service that provide a licensing service when patrolling in remote areas will carry supplies of the Photo Kit and a camera to take your photo.
Alternatively, you can also obtain a Photo Kit by downloading it from the forms section, by calling the Contact Centre on 13 11 56 or using our online enquiry form.
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