Complaints and feedback
We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.
How to lodge your complaint or feedback
If you would like to offer a suggestion, make a complaint or compliment us on what we have done well, please complete the complaints and feedback form and return it to us by one of the following methods:
1. Online forms
The easiest way to submit your complaint or feedback is by using our online form:
General licensing enquiries should be submitted via our dedicated licensing enquiry form:
OR
2. Fax, post or hand deliver
You can can also download the form below and either fax, post or deliver it by hand to the Department.
- Fax number: 08 9216 8470
- Postal address:
The Customer Feedback Coordinator
Department of Transport
GPO Box C102,
Perth WA 6839
Feel free to hand your completed form to our counter staff at one of the Department's office locations.
Assistance for Customers with special needs
If you have a speech or hearing difficulty, you can contact the National Relay Service (NRS) on 13 36 77 for assistance. This is an Australia-wide telephone service available at no additional charge.
- NIS phone number 13 36 77
For customers who are more comfortable with languages other than English, you may contact the Translating and Interpreting Service (TIS) which provides a free, national 24 hours a day, 7 days a week telephone interpreting service on 13 14 50. The TIS also provides on-site interpreters for face-to-face interviews on 1300 655 082.
- TIS phone number 13 14 50
- TIS, face-to-face interviews 1300 655 082
Webmaster
Contact the webmaster concerning technical issues with this site.
- Broken links
- Spelling errors
- Access errors
- Old or missing information
Sorry, the webmaster may only respond to technical isues.
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